Tradie Web and SEO – Service Agreement & Terms of Conditions

Last Updated: March 20, 2026

This Service Agreement ("Agreement") is between Tradie Web and SEO ("the Provider") and the person or entity purchasing services ("the Client"). By ticking the "I Agree" box or making any payment for a Tradie Web and SEO plan, you agree to be bound by these terms.

1. Website Development & Turnaround

Project Scope: Standard website builds include 5 to 15 pages based on the initial onboarding brief. Requests for additional pages or changes in business structure after the brief is locked in will be quoted separately.

Timeline: The standard turnaround time is 14–21 business days. This timeline commences only once the Client has provided all necessary "Onboarding Assets" (logos, usable image formats, text, and business details).

Modifications: The Upfront Fee includes up to two (2) rounds of comprehensive revisions before launch based strictly on the initial brief. Any additional revisions, layout overhauls, or structural pivots are charged at our hourly rate of $120.00 AUD plus GST.

Ongoing Support: Monthly plans include up to 2 minor modifications per month (e.g., simple text updates or single image swaps). Additional modifications, structural additions, or page rebuilds are billed at our professional hourly rate of $120.00 AUD plus GST per hour, billed in 30-minute increments.

2. Platform, Intellectual Property & Ownership

The System Infrastructure: All websites, funnels, and landing pages are built, hosted, and maintained natively within the Provider’s proprietary GoHighLevel/Lead Connector ecosystem. The Upfront Fee grants the Client an active, non-transferable license to utilize the website design, layout, and copy only while maintaining an active, paid monthly subscription tier. Cancellation or failure of the monthly subscription tier results in the immediate deactivation and suspension of the website layout and hosting access.

The GHL Account Snapshot/Transfer Option: If the Client wishes to take full control of the website assets and move away from the Provider's managed subscription plan within 12-Months of accepeting the terms and conditions, a Transfer of Ownership Fee of $1,500.00 AUD plus GST applies. Upon cleared payment of this fee, the transfer will be executed exclusively via one of the following methods:

GHL-to-GHL Transfer: The website or funnel pages will be cloned directly into a separate, independent GoHighLevel sub-account established, owned, and paid for directly by the Client.

External Migration: If the Client chooses a non-GHL hosting platform (e.g., WordPress, Squarespace, Shopify), the Client is entirely responsible for manually extracting, exporting, and rebuilding the visual assets and copy. The Provider does not perform manual structural migrations or coding changes to third-party hosts.

Non-Transferable Software Assets: Upon execution of a transfer or buyout, only the structural website frontend pages, static design elements, and text content are transferred. The Provider’s proprietary backend automation logic, custom GoHighLevel snapshot workflows, pipeline architectures, database configurations, custom values, AI review agents, and native "Missed Call Text Back" configurations are strictly proprietary intellectual property of Tradie Web and SEO and cannot be exported, cloned, or transferred under any circumstances.

3. Payments, Missed Payments & Cancellation

Currency & Taxes: All prices are quoted in Australian Dollars (AUD) and are subject to GST where applicable.

Failed Payments & Suspension: Monthly subscriptions are billed automatically via credit card or direct debit. If a monthly payment fails, our automated system will re-attempt processing. If payment is not cleared within 3 business days of the initial due date, all automated services, including website hosting, CRM access, phone lines, and SMS delivery systems, will be automatically suspended until the account balance is cleared.

Cancellation: Clients may cancel their ongoing subscription plan at any time by providing 7 days' written notice prior to their next scheduled billing date.

Refunds: To the extent permitted by Australian Consumer Law, all upfront fees and monthly subscription payments are strictly non-refundable once the billing cycle or project development has commenced.

4. Messaging Compliance & Consent

ACMA Rules & Spam Compliance: The Client warrants that they have obtained express, compliant consent from all contacts before initiating any SMS or email communications through the system.

Opt-Out: All marketing or broadcast SMS must include a clear regulatory "Opt-Out" mechanism (e.g., "Reply STOP"). Tradie Web and SEO automatically manages these opt-out requests globally across the sub-account to ensure compliance with Australian telecommunications laws.

Delivery Liability: Tradie Web and SEO is not liable for carrier-level filtration, network compatibility delays, or message delivery failures caused by external telecommunication carriers or lack of proper business profile registration.

5. Limitation of Liability

Tradie Web and SEO provides enterprise-grade infrastructure and hosting; however, we do not guarantee 100% uninterrupted uptime. The Provider is not liable for any direct or indirect loss of business, revenue, leads, or data resulting from technical outages, carrier network delays, or automated account suspension due to non-payment or breach of terms.

6. Contact Information

For all billing, technical support, or contractual inquiries, please contact:

Company Name: Tradie Web and SEO

Email: [email protected]

Website: www.tradiewebandseo.com.au